Last updated: June 13, 2026
Who We Are
This website is an online retail store. We sell consumer products directly to customers located in Canada and the contiguous United States. Our business is operated from Windsor, Ontario, Canada.
We do not have any physical storefront that is open to the public. All transactions, customer service, and order fulfillment are handled online.
Business Location
Our physical business address is:
2286 Byng Rd
Windsor, ON N8W 3E3
Canada
This address is used for:
- Business registration purposes
- Receiving customer returns (with return authorization)
- Receiving postal correspondence
This address is not open to the public for walk-in visits or order pickups.
Business Registration
Our business is registered in the province of Ontario, Canada. The legal entity name and registration number are available upon request. To obtain this information, send an email to info@stevemaddenn.vip with the subject line “LEGAL ENTITY REQUEST”. We will respond within three business days.
What We Sell
We offer a selection of consumer goods. Our product catalog changes over time. Each product listing on this website includes:
- A product description
- One or more product images
- The price in US Dollars
- Available sizes, colors, or options (where applicable)
We do not claim that our products are sourced from any specific brand, designer, or manufacturer unless explicitly stated in the product listing.
Our Operating Principles
We run this business based on three core principles:
1. Transparency
What you see on our website is what you get. We do not hide fees, use fake countdown timers, display fake reviews, or make false claims about our products. The price shown at checkout is the final price you pay.
2. Accountability
If you receive a product with a quality issue, we take responsibility. We offer free returns for verified quality issues. We process refunds promptly after receiving returned items.
3. Simplicity
Our policies are written in plain language. Our contact information is easy to find. We respond to emails within one business day. We do not make it difficult for customers to reach us.
What We Offer Customers
| Feature | Details |
|---|---|
| Free shipping | On every order, no minimum purchase |
| Shipping regions | Canada and contiguous United States only |
| Return window | 30 calendar days from delivery |
| Return eligibility | Quality issues only (manufacturer defects, transit damage) |
| Return shipping cost | Free (prepaid label provided) |
| Restocking fee | None |
| Refund processing | 1–2 business days after we receive the return |
| Customer service response | Within 1 business day by email |
| Customer service hours | Monday–Friday, 9 AM – 6 PM ET |
What We Do Not Offer
- International shipping outside Canada and the contiguous United States
- Returns for change of mind, fit preference, or color preference
- Exchanges (you must return and place a new order)
- A physical storefront for browsing or pickup
- Price matching with other websites
- Gift wrapping services
Our Customer Service Commitment
When you contact us, you can expect:
- A response to your email within one business day (usually faster)
- A clear answer to your question, not a generic template
- A return authorization within one business day for eligible returns
- A refund issued within one business day after we receive and inspect your return
- Professional, respectful communication
If you feel that we have not met this commitment, please escalate your issue using the process described in our Contact Us page.
Why We Created This Website
We created this online store to provide a straightforward, trustworthy shopping experience. We believe that many online retailers make it difficult for customers to understand their policies, find contact information, or return defective products. We designed our website and policies to avoid those problems.
Our Team
Our team is small and based in Windsor, Ontario, Canada. Team members handle:
- Customer service and email support
- Order processing and quality checks
- Return inspections and refunds
- Website operations and maintenance
We do not outsource customer service to third parties. When you email us, you are communicating directly with our team.
How to Verify Our Legitimacy
If you are considering placing an order and want to verify that we are a legitimate business, you can:
- Email us at info@stevemaddenn.vip with any questions before ordering
- Call us at +1 (519) 980-8628 during service hours
- Send a letter to our mailing address
- Request our business registration information (legal entity name and number) by email
We encourage you to contact us before placing an order if you have any concerns.
No Affiliation Statement
We are not affiliated with, endorsed by, or connected to any other company, brand, or organization unless explicitly stated in writing on this website. Any similarity between our name and another company‘s name is coincidental.
Changes to This Page
We may update the “About Us” page from time to time. The “Last updated” date at the top indicates when changes were made. Significant changes to our business operations will be reflected here.
Contact Us
If you have any questions about our business before placing an order, please email info@stevemaddenn.vip. We are happy to answer reasonable questions about who we are and how we operate.