Last updated: June 13, 2026
Overview
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website or make a purchase. We are committed to protecting your privacy and handling your data transparently.
Who Is Responsible for Your Data
The operator of this website is responsible for your personal information. For privacy-related questions or requests, you can contact us at:
- Email: info@stevemaddenn.vip (use subject line “PRIVACY”)
- Postal mail: 2286 Byng Rd, Windsor, ON N8W 3E3, Canada
What Personal Information We Collect
We collect several categories of personal information, depending on how you interact with our website.
Information you provide directly to us:
| Category | Specific examples |
|---|---|
| Identity information | Full name, billing name |
| Contact information | Email address, shipping address, phone number, billing address |
| Order information | Products purchased, quantity, size, color, order date, order total |
| Account information | Email address and password (if you create an account) |
| Communication information | Emails you send to us, including attachments and order numbers |
Information we collect automatically when you browse:
| Category | Specific examples |
|---|---|
| Device information | IP address, browser type and version, operating system |
| Usage information | Pages visited, time spent on each page, links clicked, search terms entered |
| Shopping information | Items added to cart, items saved for later, checkout abandonment |
Information we receive from payment processors:
When you make a payment using Visa, MasterCard, or PayPal, the payment processor confirms to us whether the payment was successful. They do not share your full credit card number, CVV, or PIN with us. We only receive a confirmation that payment was completed and the last four digits of the card used (for reference purposes).
How We Collect Your Information
- Direct collection: When you fill out forms on our website, place an order, create an account, or send us an email.
- Automatic collection: Through cookies, log files, pixel tags, and similar technologies.
- Third-party collection: Payment processors provide payment confirmation.
How We Use Your Information
We use your personal information only for specific, legitimate business purposes.
| Purpose | Legal basis | Example |
|---|---|---|
| Processing and fulfilling orders | Contract performance | Using your address to ship your package |
| Communicating about orders | Contract performance | Sending order confirmation and shipping updates |
| Processing returns and refunds | Contract performance | Reviewing return requests and issuing refunds |
| Customer service | Legitimate interest | Responding to your emails and phone calls |
| Fraud prevention | Legal obligation | Verifying addresses and payment information |
| Website improvement | Legitimate interest | Analyzing which pages users visit most often |
| Marketing emails | Your consent | Sending promotional offers (only if you opted in) |
Sharing Your Personal Information
We do not sell your personal information to third parties. We do not rent or trade your personal information. We only share your information with trusted service providers who help us operate our business. These providers are contractually required to keep your information confidential and to use it only for the specific service they provide.
| Recipient type | What information is shared | Purpose |
|---|---|---|
| Shipping carriers (randomly assigned) | Your name, shipping address, order number | To deliver your package |
| Payment processors (Visa, MasterCard, PayPal) | Your payment information (processed directly by them) | To charge you for your order |
| Email service provider | Your email address and order details | To send you order confirmation emails |
| Fraud detection services | IP address, billing address, shipping address | To prevent fraudulent transactions |
We may also disclose your personal information if required by law, such as in response to a subpoena, court order, or other valid legal process.
Data Retention
We keep your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy. Specific retention periods include:
- Order information: Seven years (to comply with tax and accounting laws)
- Account information: Until you delete your account, plus a reasonable period thereafter
- Email correspondence: Two years from the date of the last message
- Marketing preferences: Until you unsubscribe
After the retention period expires, we delete or anonymize your information.
Your Privacy Rights
Depending on where you live (including Canada and certain US states), you may have the following rights regarding your personal information:
| Right | What it means | How to exercise it |
|---|---|---|
| Right to access | You can request a copy of the personal information we hold about you | Email us with “ACCESS REQUEST” in the subject line |
| Right to correction | You can ask us to correct inaccurate or incomplete information | Email us with the corrected information |
| Right to deletion | You can ask us to delete your personal information (subject to legal exceptions) | Email us with “DELETION REQUEST” in the subject line |
| Right to opt out | You can stop receiving marketing emails at any time | Click the “unsubscribe” link in any marketing email |
| Right to data portability | You can request a machine-readable copy of your data | Email us with “PORTABILITY REQUEST” in the subject line |
To exercise any of these rights, email info@stevemaddenn.vip. We will respond within thirty calendar days. We may need to verify your identity before processing your request.
Cookies and Tracking Technologies
We use cookies (small text files stored on your device) to improve your experience on our website.
| Type of cookie | Purpose | How long it stays |
|---|---|---|
| Essential cookies | Keep items in your shopping cart, remember your login status | Until you close your browser (session cookies) |
| Functional cookies | Remember your preferences (currency, region) | Up to twelve months |
| Analytics cookies | Collect anonymous usage statistics (pages visited, time spent) | Up to twenty-four months |
You can disable cookies in your browser settings. However, disabling essential cookies will prevent you from adding items to your cart and completing a purchase.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our server
- Firewall protection to block unauthorized access attempts
- Limited employee access to personal data (only employees who need it for order processing)
No method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Children‘s Privacy
Our website is not intended for children under the age of sixteen. We do not knowingly collect personal information from anyone under sixteen. If you believe that a child under sixteen has provided us with personal information, please contact us immediately. We will delete that information as soon as we verify the situation.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. For significant changes (such as new data-sharing practices), we may also send an email notification to the address associated with your account, if you have one.
Contact for Privacy Questions
If you have any questions about this Privacy Policy or how we handle your personal information, email info@stevemaddenn.vip with “PRIVACY” in the subject line.