Contact Us

Last updated: June 08, 2026

Customer Service Hours

Monday – Friday: 9:00 AM – 6:00 PM Eastern Time (ET)

Saturday – Sunday: Closed

Holidays: Closed on Canadian and US federal holidays (New Year’s Day, Canada Day, Independence Day, Christmas, etc.)

Response Times

Email: Within 1 business day (typically faster)

Phone: During service hours only. If you call outside of hours, please leave a voicemail.

Voicemail return policy: We return all voicemails within 1 business day.

Email (Strongly Preferred)
info@stevemaddenn.vip

For faster handling, please use one of the following subject line prefixes:

Subject Line Prefix Purpose
[ORDER] Questions about an existing order
[RETURN] Return requests
[SHIPPING] Delivery or tracking issues
[PAYMENT] Billing or payment questions
[PRIVACY] Privacy or data requests
[OTHER] Anything else
Example: [ORDER] #12345 – Missing package

Phone Number
+1 (519) 980-8628

When calling, please have ready:

Your order number (if you have one)

The email address used to place the order

A brief description of your issue

Business & Mailing Address

2286 Byng Rd,Windsor,ON N8W 3E3,Canada

Return Address
The same address above is also used for all product returns. Please obtain a return authorization before sending any items.

Online Contact Form (If Applicable)
If your website includes a contact form, you may use it. However, we strongly recommend emailing directly to ensure faster delivery and easier tracking of your request.

What to Include in Your Message
To help us resolve your issue quickly, please include:

Your full name

The email address associated with your order

Your order number (if applicable)

A clear, detailed description of your question or problem

Any relevant screenshots or photos (for quality issues or shipping damage)

Escalation Process
If you have contacted us and feel your issue has not been resolved, you may reply to the same email thread and request escalation to a supervisor. We take all customer concerns seriously.

Contact for Press or Business Inquiries
For non-customer-service matters (e.g., partnership inquiries, vendor proposals), please email info@stevemaddenn.vip with “ATTN: BUSINESS INQUIRY” in the subject line.

Proof of Communication
We recommend keeping a copy of your email sent to us until your issue is fully resolved. We will also maintain records of our correspondence.