About Us
Last updated: June 08, 2026
Who We Are
This website (https://stevemaddenn.vip) is an online retail store operating out of Windsor, Ontario, Canada. We specialize in selling consumer goods directly to customers in Canada and the contiguous United States.
Business Location
Our physical business address is:
2286 Byng Rd
Windsor, ON N8W 3E3
Canada
This address is used for:
Business registration purposes
Return shipments (after obtaining a return authorization)
Postal correspondence
Our Operating Principles
We operate based on three core principles:
Transparency – What you see is what you get. No hidden fees, no misleading claims, no fake promotions.
Accountability – If there is a quality issue with your order, we take responsibility with free returns and prompt refunds.
Simplicity – Clear policies, easy-to-find contact information, and fast email responses.
What We Offer
Products carefully selected for quality and value
Free shipping on every order (Canada and contiguous USA only)
30-day return window for verified quality issues
Free return labels and no restocking fees
What We Do Not Offer
International shipping outside Canada/USA
Returns for change of mind or fit preference
Exchanges (return and reorder instead)
Business Registration
Our business is registered in the province of Ontario, Canada. For legal or banking purposes, the exact legal entity name and registration number can be obtained by emailing info@stevemaddenn.vip with “LEGAL ENTITY REQUEST” in the subject line.
Customer Service Commitment
We aim to:
Respond to all emails within 1 business day
Process returns within 1–2 business days of receipt
Issue refunds immediately upon approval
Answer phone calls during published service hours
Why This Website Exists
We created this online store to provide a straightforward, trustworthy shopping experience. We believe that e-commerce should not be complicated or deceptive. Every policy on this website — from free returns to transparent contact information — is designed to give you confidence when you place an order.
Our Team
Our team is based in Windsor, Ontario, and handles:
Customer service and email support
Order processing and quality checks
Return inspections and refunds
Website operations
Contact Us
If you want to learn more about our business before placing an order, you are welcome to:
Email us at info@stevemaddenn.vip
Call us at +1 (519) 980-8628 during service hours
Write to us at the mailing address above
Last Note
We do not have any physical retail storefront open to the public. All business is conducted online. This website is the only official channel for purchasing our products.